The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent. - Jung-Hwan Kim; Minjeong Kim; Jay Kandampully (Int. J. Serv. Sci. Manag. Eng. Technol., 2011)

The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment. - Anil Bilgihan; Anupama Sukhu; Jay Kandampully (Int. J. Serv. Sci. Manag. Eng. Technol., 2013)

Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery. - Anil Bilgihan; Denver Severt; Jay Kandampully (Int. J. Serv. Sci. Manag. Eng. Technol., 2013)

The influence of eWOM communications: An application of online social network framework. - Soyeon Kim; Jay Kandampully; Anil Bilgihan (Comput. Hum. Behav., 2018)

Social media and co-creative service innovation: an empirical study. - Bijoylaxmi Sarmah; Shampy Kamboj; Jay Kandampully (Online Inf. Rev., 2018)

The Role of Technological Platforms in Co-creating Symbiotic Relationships Between Firms and Society. - Pierpaolo Testa; Luigi Cantone; Giuseppe Fabio Cantone; Jay Kandampully (AHFE (8), 2021)