Critical success factors in gaining user customer satisfaction in outsourced IT services. - Jayachandra Bairi; B. Murali Manohar (J. Enterp. Inf. Manag., 2011)

Knowledge retention in the IT service industry. - Jayachandra Bairi; B. Murali Manohar; Goutam Kumar Kundu (J. Syst. Inf. Technol., 2011)

A scale for measuring the applicability of lean practices in IT support services. - Goutam Kumar Kundu; Jayachandra Bairi (J. Enterp. Inf. Manag., 2014)

A process model framework for Participants area of AACSB standards. - Goutam Kumar Kundu; Jayachandra Bairi (Bus. Process. Manag. J., 2016)