From Silos to Synergy: Embedding BPM at Sri Lanka Telecom to Drive Strategic Alignment. - Jayasuriya D. R. Naleen; Rajapaksha Dinusha; Ishadi Mirispelakotuwa; Wimalasuriya Bandula; Wasana Bandara; Rehan Syed (BPM (Industry & Society Forum), 2025)