Understanding Telecom Customer Churn with Machine Learning: From Prediction to Causal Inference. - Théo Verhelst; Olivier Caelen; Jean-Christophe Dewitte; Bertrand Lebichot; Gianluca Bontempi (BNAIC/BENELEARN (Selected Papers), 2019)

Predicting Reach to Find Persuadable Customers: Improving Uplift Models for Churn Prevention. - Théo Verhelst; Jeevan Shrestha; Denis Mercier; Jean-Christophe Dewitte; Gianluca Bontempi (DS, 2021)