Potential of Language Technology to Support Public Organizations and Their Communication Channels in a Developing Country. - Eriks Sneiders; Jean Claude Byungura; Martin Henkel; Erik Perjons (ICEGOV, 2017)

Potential for Improving Public Services by Exploring Citizens' Communication to Public Organizations. - Eriks Sneiders; K. S. Lasith Gunawardena; Said Rutabayiro Ngoga; Rasika Darayathna; Jean Claude Byungura (EGOSE, 2018)

Improving IT Integration for Higher Education Institutional Performance : Towards a Contextualised IT-Institutional Alignment Model. - Jean Claude Byungura (2019)