Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operators. - Cristina Calvo-Porral; Jean-Pierre Lévy-Mangin (Comput. Hum. Behav., 2015)

The influence of switching costs and satisfaction on loyalty towards smartphone service providers. - Cristina Calvo-Porral; Jean-Pierre Lévy-Mangin (Int. J. Mob. Commun., 2016)