Knowledge Transfer for ERP Upgrades. - Jeff Erickson 002; Judy E. Scott (AMCIS, 2007)

Increased Knowledge Transfer and Content Management. - Jeff Erickson 002; Jon Brickey (AMCIS, 2008)

Leveraging ICT for Collaborative Decision Making in Global Customer Support. - Andrea J. Hester; Jeff Erickson 002; Judy E. Scott (AMCIS, 2009)