Learning Analytics as an Assessment Tool in Serious Games: A Review of Literature. - Min Liu 004; Jina Kang; Sa Liu; Wenting Zou; Jeff Hodson (Serious Games and Edutainment Applications, 2017)

Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations. - Jan Mizgajski; Adrian Szymczak; Robert Glowski; Piotr Szymanski; Piotr Zelasko; Lukasz Augustyniak; Mikolaj Morzy; Yishay Carmiel; Jeff Hodson; Lukasz Wójciak; Daniel Smoczyk; Adam Wróbel; et al. (INTERSPEECH, 2019)