Reengineering support for word and excel. - Jeff Pankin (SIGUCCS, 1994)

When opportunity knocks: leveraging reengineering for computer training. - Jeff Pankin; Mary Ellen Bushnell (SIGUCCS, 1996)

Core technology training evolves. - Jeff Pankin; Mary Ellen Bushnell; Phyllis S. Galt (SIGUCCS, 1997)