Usability Evaluation at the Point-of-Care: A Method to Identify User Information Needs in CPOE Applications. - Jeff Washburn; Guilherme Del Fiol; Roberto A. Rocha (AMIA, 2006)

Implementation of a Self-Service Knowledge Center for Issue Resolution. - Jeff Washburn; Daniel Bogaty; Karen Bavuso; Dirk Wenke; Saverio M. Maviglia; Olivia Milgrom; Roberto A. Rocha (AMIA, 2022)