An Empirical Examination of the Structural Dimensions of the Service Recovery System. - Jeffery S. Smith; Kirk R. Karwan; Robert E. Markland (Decis. Sci., 2009)

Just How Much Does the Tail Wag the Dog? Altering Inventory to Manage Earnings. - Kirsten A. Cook; G. Ryan Huston; Michael R. Kinney; Jeffery S. Smith (Decis. Sci., 2021)

Tension in the Emergency Department? The Impact of Flow Stage Times on Managing Patient-Reported Experiences and Financial Productivity. - Jeffery S. Smith; Jeff Shockley; Sidney Anderson; Xiaojin (Jim) Liu (Decis. Sci., 2022)

How does supplier CSR performance help to expand exchange relationships with major buyers? The moderating role of supply-side and demand-driven uncertainty. - Xiaojin Liu 004; Ying Kou; Jeff Shockley; Jeffery S. Smith (Decis. Sci., 2023)