THE fish! philosophy®: customer service from the fishbow. - Jeni McIntosh-Elkins; Mike Rabe (SIGUCCS, 2005)

Exploring the training wilderness. - Jeni McIntosh-Elkins; Karen McRitchie (SIGUCCS, 2006)

Tag you're i.t. - Jeni McIntosh-Elkins (SIGUCCS, 2007)

From the silent generation to generation x, y and z: strategies for managing the generation mix. - Jeni McIntosh-Elkins; Karen McRitchie; Maureen Scoones (SIGUCCS, 2007)