Using "rapid experimentation" to inform customer service experience design. - Soni Meckem; Jennifer Lee Carlson (CHI Extended Abstracts, 2010)

Replicating Two TelePresence Camera Depth-of-Field Settings in One User Experience Study. - Jennifer Lee Carlson; Mike Paget; Tim McCollum (RepliCHI, 2013)

What Makes a Successful Localized App?: An International Case Study. - Stephanie Rosenbaum; Jennifer Lee Carlson (CHI Extended Abstracts, 2016)