Eine 4PL-Plattform zur Unterstützung der Nacherntelogistik - Eine Anforderungsanalyse. - Jens Mehmann; Frank Teuteberg; Diethardt Freye (GIL Jahrestagung, 2013)

A Conceptual Framework of a Decision Support System for Operational Dispatching of Agricultural Bulk Goods - An Agent-Based Approach. - Jens Mehmann; Frank Teuteberg (MATES, 2014)

A Fourth Party Logistics Provider within an Inter-Organizational Network: An explorative Study with the Example of the Agricultural Bulk Logistics Industry. - Jens Mehmann; Frank Teuteberg (AMCIS, 2015)

Adoption of Fourth Party Logistics in the Sector of German Agricultural Bulk Logistics - A Technology-Organization-Environment Framework Approach. - Jens Mehmann (Wirtschaftsinformatik, 2015)

Process reengineering by using the 4PL approach: A case study on transportation processing in the agricultural bulk logistics sector. - Jens Mehmann; Frank Teuteberg (Bus. Process. Manag. J., 2016)

AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2. - Martin Sonntag; Jens Mehmann; Frank Teuteberg (Wirtschaftsinformatik, 2022)

Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model. - Martin Sonntag; Jens Mehmann; Frank Teuteberg (Int. J. Serv. Sci. Manag. Eng. Technol., 2023)

Deriving Trust-Supporting Design Knowledge for AI-Based Chatbots in Customer Service: A Use Case From the Automotive Industry. - Martin Sonntag; Jens Mehmann; Frank Teuteberg (J. Organ. Comput. Electron. Commer., 2023)

Development and Evaluation of a Maturity Model for AI Deployment Capability of Manufacturing Companies. - Martin Sonntag; Sebastian Mehmann; Jens Mehmann; Frank Teuteberg (Inf. Syst. Manag., 2024)

AI-Based Chatbots in Customer Service: A Task-Technology Fit (TTF) Model. - Martin Sonntag; Jens Mehmann; Frank Teuteberg (Int. J. Serv. Sci. Manag. Eng. Technol., 2025)

Customer Service Ethics in the Metaverse: A Value-Sensitive Design Science Approach. - Martin Sonntag; Julian Schuir; Jens Mehmann; Frank Teuteberg (Int. J. Hum. Comput. Interact., 2025)