Can Chatbots Help Reduce the Workload of Administrative Officers? - Implementing and Deploying FAQ Chatbot Service in a University. - Keeheon Lee; Jeongwon Jo; Jinyoung Kim; Younah Kang (HCI (33), 2019)

COVID-19 Kindness: Patterns of Neighborly Cooperation during a Global Pandemic. - Jeongwon Jo; Tiffany Knearem; Chun-Hua Tsai; John M. Carroll 001 (C&T, 2021)

Seek and Reflect: A Mobile Scavenger Hunt to Develop Community Engagement. - Tiffany Knearem; Jeongwon Jo; Xiying Wang 001; John M. Carroll 001 (C&T, 2021)

Making Space for Support: An Exploratory Analysis of Pandemic-Response Mutual Aid Platforms. - Tiffany Knearem; Jeongwon Jo; Chun-Hua Tsai; John M. Carroll 001 (C&T, 2021)

Local Community Support for Tangible Food Aid During COVID-19. - Tiffany Knearem; Jeongwon Jo; John M. Carroll 001 (CSCW Companion, 2021)

Using Local Community to Ease Long Haul Uncertainty During the COVID-19 Pandemic. - Jeongwon Jo; Tiffany Knearem; Chun-Hua Tsai; John M. Carroll 001 (iConference (2), 2022)

Making Community Beliefs and Capacities Visible Through Care-mongering During COVID-19. - Tiffany Knearem; Jeongwon Jo; Chun-Hua Tsai; John M. Carroll 001 (Proc. ACM Hum. Comput. Interact., 2022)

Food with Dignity: Public Values in the Supplemental Nutrition Assistance Program Mobile Applications. - Jeongwon Jo; Jingyi Xie; John M. Carroll 001 (GoodIT, 2023)

Coproducing Support Together: Sustainable and Reciprocal Civic Disaster Relief during COVID-19. - Jeongwon Jo; Tiffany Knearem; John M. Carroll 001 (Proc. ACM Hum. Comput. Interact., 2023)

Understanding and Balancing Trade-offs of Visibility in Support Requests. - Jeongwon Jo; Jingyi Xie; John M. Carroll 001 (CHI Extended Abstracts, 2024)

Infrastructuring Community Fridges for Food Commoning. - Jeongwon Jo; Jingyi Xie; Priyanka Aiyer; Tiffany Knearem; John M. Carroll 001 (Proc. ACM Hum. Comput. Interact., 2024)

Solidarity not Charity! Empowering Local Communities for Disaster Relief during COVID-19 through Grassroots Support. - Tiffany Knearem; Jeongwon Jo; Oluwafunke Alliyu; John M. Carroll 001 (Comput. Support. Cooperative Work., 2024)

AI Trust Reshaping Administrative Burdens: Understanding Trust-Burden Dynamics in LLM-Assisted Benefits Systems. - Jeongwon Jo; He Zhang; Jie Cai 003; Nitesh Goyal (FAccT, 2025)

Psychological Barriers and Facilitators in the Sharing Economy: Exploring Recognition, Visibility, Social Costs, Community Belonging, and Efficacies. - Jeongwon Jo; Jingyi Xie; John M. Carroll 001 (Proc. ACM Hum. Comput. Interact., 2025)