Usability Testing: A Quick, Cheap, and Effective Method. - Jerilyn Prescott; Matt Crichton (SIGUCCS, 1999)

Evolution of three help desks. - Jerilyn Prescott; Tom Kilty; Gary Franklin; Andrew Cleary; Tony D. Lovgren; Angie Mai (SIGUCCS, 2001)

Bridging the service gap with student employees: curse or blessing? - Carol Currie Sobczak; Jerilyn Prescott; Karen J. McRitchie (SIGUCCS, 2001)