Handling Consumer Messages on Social Networking Sites: Customer Service or Privacy Infringement? - Joris Demmers; Willemijn M. van Dolen; Jesse W. J. Weltevreden (Int. J. Electron. Commer., 2018)

Consumer Engagement with Brand Posts on Social Media in Consecutive Stages of the Customer Journey. - Joris Demmers; Jesse W. J. Weltevreden; Willemijn M. van Dolen (Int. J. Electron. Commer., 2020)