Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes. - Jeunghyun Kim; Amy R. Ward (Queueing Syst. Theory Appl., 2013)

The Value of Dynamic Pricing in Large Queueing Systems. - Jeunghyun Kim; Ramandeep S. Randhawa (Oper. Res., 2018)

Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems. - Jeunghyun Kim; Ramandeep S. Randhawa; Amy R. Ward (Manuf. Serv. Oper. Manag., 2018)

Service Operations for Justice-on-Time: A Data-Driven Queueing Approach. - Nitin Bakshi; Jeunghyun Kim; Ramandeep S. Randhawa (Manuf. Serv. Oper. Manag., 2025)