Quality of CRM Systems: a systematic mapping study. - Jhonatan Boarim; Ana Regina Cavalcanti da Rocha (SBQS, 2019)

Quality Characteristics of CRM Systems. - Jhonatan Boarim; Ana Regina Cavalcanti da Rocha (SBQS, 2020)

CRM Systems Quality Evaluation. - Jhonatan Bernardes Boarim; Ana Regina Cavalcanti da Rocha (SBQS, 2021)