The Use of Hypertext to Provide Explanations in Knowledge-Based Systems: A Conceptual Model and an Implementation. - Ji-Ye Mao; Jasbir Singh Dhaliwal; Izak Benbasat (HICSS (3), 1994)

Enhancing explanations in knowledge-based systems with hypertext. - Ji-Ye Mao; Izak Benbasat; Jasbir Singh Dhaliwal (J. Organ. Comput. Electron. Commer., 1996)

Contextualised Access to Knowledge in Knowledge-based Systems: A Process- tracing Case Study. - Ji-Ye Mao; Izak Benbasat (ECIS, 1997)

Effectiveness of using expert support technology for individual and small group decision making. - Fiona Fui-Hoon Nah; Ji-Ye Mao; Izak Benbasat (ECIS, 1998)

Contextualized access to knowledge: theoretical perspectives and a process-tracing study. - Ji-Ye Mao; Izak Benbasat (Inf. Syst. J., 1998)

The effectiveness of expert support technology for decision making: individuals versus small groups. - Fiona Fui-Hoon Nah; Ji-Ye Mao; Izak Benbasat (J. Inf. Technol., 1999)

The Use of Explanations in Knowledge-Based Systems: Cognitive Perspective and a Process-Tracing Analysis. - Ji-Ye Mao; Izak Benbasat (J. Manag. Inf. Syst., 2000)

User-centered design methods in practice: a survey of the state of the art. - Ji-Ye Mao; Karel Vredenburg; Paul W. Smith; Tom T. Carey (CASCON, 2001)

The effects of contextualized access to knowledge on judgement. - Ji-Ye Mao; Izak Benbasat (Int. J. Hum. Comput. Stud., 2001)

A survey of user-centered design practice. - Karel Vredenburg; Ji-Ye Mao; Paul W. Smith; Tom T. Carey (CHI, 2002)

Modeling of E-negotiation Activities with Petri Nets. - Patrick C. K. Hung; Ji-Ye Mao (HICSS, 2002)

Providing embedded proactive task support for diagnostic jobs: a neural network-based approach. - Y. W. Leung; Ji-Ye Mao (Expert Syst. Appl., 2003)

Exploring the potential of unobtrusive proactive task support. - Ji-Ye Mao; Y. W. Leung (Interact. Comput., 2003)

A Distributed Web Service-based Infrastructure for E-Document Management. - Ou Liu; Jian Ma 008; Ji-Ye Mao; Ron Chi-Wai Kwok (PACIS, 2004)

A Critical Evaluation of User Participation Research: Gaps and Future Directions. - Ji-Ye Mao; M. Lynne Markus (PACIS, 2004)

E-Document Management Based on Web services and XML. - Ou Liu; Jian Ma 008; Ji-Ye Mao; Ron Chi-Wai Kwok; Dong Li (Commun. Assoc. Inf. Syst., 2004)

Proactive Task Support Enabled by a Neural Network: A Prototype for Telephone Triage. - Mike Leung; Ji-Ye Mao (Int. J. Hum. Comput. Interact., 2004)

Participation in Development and Implementation - Updating An Old, Tired Concept for Today's IS Contexts. - M. Lynne Markus; Ji-Ye Mao (J. Assoc. Inf. Syst., 2004)

A Survey of the State and Impact of CIOs in China. - Mei-Yun Zuo; Ji-Ye Mao (PACIS, 2005)

The state of user-centered design practice. - Ji-Ye Mao; Karel Vredenburg; Paul W. Smith; Tom T. Carey (Commun. ACM, 2005)

The Effectiveness of Online Task Support vs. Instructor-Led Training. - Ji-Ye Mao; Bradley R. Brown (J. Organ. End User Comput., 2005)

A method for repairing the inconsistency of fuzzy preference relations. - Jian Ma 008; Zhi-Ping Fan; Yan-Ping Jiang; Ji-Ye Mao; Louis Ma (Fuzzy Sets Syst., 2006)

An optimization approach to multiperson decision making based on different formats of preference information. - Jian Ma 008; Zhi-Ping Fan; Yan-Ping Jiang; Ji-Ye Mao (IEEE Trans. Syst. Man Cybern. Part A, 2006)

End-to-End User Participation in Information Systems Development: A Case Study Based on a Control Perspective. - Ji-Ye Mao; Xia Zhang (ICIS, 2008)

Information Systems Research in Chinese Universities: an Examination of the Input Side. - Ji-Ye Mao; Mei-Yun Zuo; Xi Lin (PACIS, 2008)

Information Systems Development in a Low Maturity Environment: an Exploratory Case Study on Control Modes. - Ji-Ye Mao; Xia Zhang; Wenmo Song (PACIS, 2008)

Vendors' perspectives on trust and control in offshore information systems outsourcing. - Ji-Ye Mao; Jae-Nam Lee; Chun-Ping Deng (Inf. Manag., 2008)

Operational capabilities development in mediated offshore software services models. - Sirkka L. Jarvenpaa; Ji-Ye Mao (J. Inf. Technol., 2008)

Enabling effective user participation in ERP implementation: A case study on the role of brainstorming sessions. - Ji-Ye Mao; Mianzhen Pan (PACIS, 2009)

Exploring the Path to ERP Implementation Success: In Retrospect after Rollout. - Haiqing Bai; Ji-Ye Mao (PACIS, 2010)

IT Innovation in China: Industry and Business Capabilities. - Robert Hodgkinson; Anyu Lee; Ji-Ye Mao; Neale O'Conner; Ning Wright; Roberto Evaristo (ICIS, 2011)

Studying China's IT Services Industry: Generalizations, Particularities, and the Competitive Outlook. - Natalia Levina; Michael Gallivan; Ning Su; Shan Ling Pan; Jerry Hsu; Ji-Ye Mao (ICIS, 2011)

IT Innovation in China: Industry and Business Capabilities. - Kirstin Gillon; Robert Hodgkinson; Anyu Lee; Ji-Ye Mao; Neale O'Conner; Ning Wright; Jerry Zhang (Commun. Assoc. Inf. Syst., 2012)

On the performance of B2B e-markets: An analysis of organizational capabilities and market opportunities. - Shan Wang 006; Ji-Ye Mao; Norman P. Archer (Electron. Commer. Res. Appl., 2012)

The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefits. - Liang Li; Ji-Ye Mao (Inf. Manag., 2012)

Seller performance in B2B e-marketplaces: a validated exploratory model based on resource-based view and transaction cost theories. - Shan Wang 006; Ji-Ye Mao; Norman P. Archer (Int. J. Netw. Virtual Organisations, 2012)

Knowledge Transfer to Vendors in Offshore Information Systems Outsourcing: Antecedents and Effects on Performance. - Chun-Ping Deng; Ji-Ye Mao (J. Glob. Inf. Manag., 2012)

The Business Value of CRM Technology: From the Perspective of Organizational Ambidexterity. - Liang Li; Wei Zhang 035; Ji-Ye Mao (AMCIS, 2013)

Cross Boundary Knowledge Management Mechanisms by Key Users in ES Implementation. - Mianzhen Pan; Ji-Ye Mao (PACIS, 2013)

Client Influence on IT Outsourcing Vendors' Operational Capabilities: A Relationship Learning Perspective. - Fang Su; Ji-Ye Mao (PACIS, 2013)

An empirical study on the source of vendors' relational performance in offshore information systems outsourcing. - Chun-Ping Deng; Ji-Ye Mao; Guo-Shun Wang (Int. J. Inf. Manag., 2013)

Research on IT in China: a call for greater contextualization. - Liang Li; Ping Gao 003; Ji-Ye Mao (J. Inf. Technol., 2014)

How do IT outsourcing vendors respond to shocks in client demand? A resource dependence perspective. - Fang Su; Ji-Ye Mao; Sirkka L. Jarvenpaa (J. Inf. Technol., 2014)

A Pragmatic Perspective to Knowledge Adaption: boundary Objects in IT Outsourcing1. - Cheng Chen; Ji-Ye Mao (PACIS, 2016)

Cross Boundary Mechanisms for Knowledge Management by User Representatives in Enterprise Systems Implementation. - Mianzhen Pan; Ji-Ye Mao (IEEE Trans. Engineering Management, 2016)

How do IT capabilities support fast delivery of big data services to clients across industries? - Xiaolin Zhu; Chong Ma; Fang Su; Ji-Ye Mao (PACIS, 2018)

When and how authoritarian leadership and leader renqing orientation influence tacit knowledge sharing intentions. - Zhen-Jiao Chen; Robert M. Davison; Ji-Ye Mao; Zhao-Hua Wang (Inf. Manag., 2018)

Digital transformation by SME entrepreneurs: A capability perspective. - Liang Li; Fang Su; Wei Zhang 035; Ji-Ye Mao (Inf. Syst. J., 2018)

Developing and maintaining clients' trust through institutional mechanisms in online service markets for digital entrepreneurs: A process model. - Wenyu Derek Du; Ji-Ye Mao (J. Strateg. Inf. Syst., 2018)

Strategic Gift Giving in Vendor Relationships: The Gift of Cognitive Regard. - Cecil Chua; Cheng Chen; Ji-Ye Mao (AMCIS, 2019)

Poverty alleviation through government-led e-commerce development in rural China: An activity theory perspective. - Liang Li; Kui Du; Wei Zhang 035; Ji-Ye Mao (Inf. Syst. J., 2019)

Innovations and trends in China's digital economy. - Fang Su; Xiao-Peng An; Ji-Ye Mao (Commun. ACM, 2021)

How do online labour markets facilitate transactions of knowledge-intensive tasks? A service productisation perspective. - Xiaohao Zhou; Ji-Ye Mao (Int. J. Technol. Manag., 2021)

Contextualising digital innovation in today's China: Local practices and global contributions. - Liang Li; Carol Hsu 001; Ji-Ye Mao; Wei Zhang (Inf. Syst. J., 2022)

Generativity of enterprise IT infrastructure for digital innovation. - Shan Wang 006; Ji-Ye Mao; Fang Wang 015 (Internet Res., 2024)

Empowering digital transformation: The roles of platforms. - Liang Li; Kui Du; Wei Zhang; Ji-Ye Mao (J. Inf. Technol., 2024)

How do IT service vendors build organizational resilience in response to major exogenous shocks? - Fang Su; Ji-Ye Mao; Bing Wang (Inf. Manag., 2025)