Service Failure Complaints Identification in Social Media: A Text Classification Approach. - Jiahua Jin; Xiangbin Yan; You Yu; Yijun Li (ICIS, 2013)

Analysis of E-service Delivery Process Based on Blueprint: A Case Study in CBERS 02B Satellite. - Jiahua Jin; Qiaoqiao Tan; Xiangbin Yan; Bo Zou 001 (WHICEB, 2013)

Why users contribute knowledge to online communities: An empirical study of an online social Q&A community. - Jiahua Jin; Yijun Li; Xiaojia Zhong; Li Zhai (Inf. Manag., 2015)

How users adopt healthcare information: An empirical study of an online Q&A community. - Jiahua Jin; Xiangbin Yan; Yijun Li; Yumei Li 006 (Int. J. Medical Informatics, 2016)

Knowledge contribution behavior in online Q&A communities: An empirical investigation. - Tao Guan; Le Wang; Jiahua Jin; Xiaolong Song (Comput. Hum. Behav., 2018)

Factors driving continued use of online health promotion competitions: Evidence from an online weight-loss community. - Xiaolong Song; Yi-Hung Liu; Jiahua Jin; Jianguo Zhao (Online Inf. Rev., 2018)

Lose your weight with online buddies: behavioral contagion in an online weight-loss community. - Xiaolong Song; Jiahua Jin; Yi-Hung Liu; Xiangbin Yan (Inf. Technol. People, 2020)

Unveiling the Impact of Social Media on Consumers' Satisfaction: Empirical Evidence from Pakistan. - Mehnaz Mehnaz; Jiahua Jin; Abhinay Bhasin (ICBDE, 2021)

Research Progress of Tie-Generative Mechanism in Network Based on ERGM. - Bo Jia; Jiahua Jin; Zhiyuan Ge; Xiangbin Yan (WHICEB, 2021)

Service quality evaluation of satellite data distribution system based on BP-IPA. - Jiahua Jin; Lu Lu; Xiangbin Yan (Comput. Intell., 2021)

Impact of social media technologies on consumers' online buying tendencies with moderating role of gender. - Mehnaz Mehnaz; Jiahua Jin; Abhinay Bhasin (Int. J. Appl. Decis. Sci., 2021)

Understanding online review behaviors of patients in online health communities: an expectation-disconfirmation perspective. - Qin Chen 002; Jiahua Jin; Xiangbin Yan (Inf. Technol. People, 2022)

Factors predicting customer satisfaction in online hotel booking using machine learning technique: evidence from developing countries. - Mehnaz Mehnaz; Jiahua Jin; Wasim Ahmad; Azhar Hussain (Int. J. Appl. Decis. Sci., 2023)

A Data-Driven Bilevel Optimization Problem Considering Product Popularity for the E-Commerce Presale Mode. - Wei Pu; Jiahua Jin; Xiangbin Yan (Int. J. Fuzzy Syst., 2023)

Understanding physicians' motivations for community participation and content contribution in online health communities. - Qin Chen 002; Jiahua Jin; Xiangbin Yan (Online Inf. Rev., 2023)

Investigating physician churn in online health communities from a social influence perspective. - Qin Chen 002; Jiahua Jin; Tingting Zhang; Xiangbin Yan (Aslib J. Inf. Manag., 2024)

E-purchasing and consumer attitude: an empirical examination with intervening role of risks management. - Mehnaz; Jiahua Jin; Muhammad Akib Warraich; Abdul Waheed; Muhammad Usman (Int. J. Inf. Syst. Chang. Manag., 2024)

Impact of online physician service quality on patients' adoption behavior across different stages: An elaboration likelihood perspective. - Qin Chen 002; Jiahua Jin; Xiangbin Yan (Decis. Support Syst., 2024)

Do the certainty tone and seniority of physicians matter in patients' information adoption in online health communities? - Jiahua Jin; Qin Chen 002; Xiangbin Yan (Inf. Technol. People, 2025)