An extended best-worst multi-criteria decision-making method by belief functions and its applications in hospital service evaluation. - Liguo Fei; Jiandong Lu; Yuqiang Feng (Comput. Ind. Eng., 2020)

Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis. - Xiaolei Wang; Jiandong Lu; Terence T. Ow; Yuqiang Feng; Luning Liu (Inf. Manag., 2021)

Antecedents and mediating role of IT service climate in IT service quality: A mixed methods study. - Xiaolei Wang; Jiandong Lu; Yuqiang Feng; Luning Liu (Int. J. Inf. Manag., 2021)

Bright-side and Dark-side Effects of Gamification on Consumers' Adoption of Gamified Recommendation. - Jiandong Lu; Guo Chen; Xiaolei Wang; Yuqiang Feng (PACIS, 2022)

Understanding active participation of online dating services: A mixed methods study. - Qi Chen; Guobiao Yun; Jiandong Lu; Xiaolei Wang (Decis. Support Syst., 2023)

Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity. - Junbo Zhang; Jiandong Lu; Xiaolei Wang; Luning Liu; Yuqiang Feng (Decis. Support Syst., 2024)

The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity. - Junbo Zhang; Xiaolei Wang; Jiandong Lu; Luning Liu; Yuqiang Feng (Decis. Support Syst., 2024)

Leveraging digital technology to improve self-efficacy in response to public health crises. - Jiandong Lu; Xiaolei Wang; Songbo Chen; Guo Chen; Yuqiang Feng; Luning Liu (Inf. Manag., 2024)

Effects of social media empowerment on COVID-19 preventive behaviors in China. - Jiandong Lu; Xiaolei Wang; Liguo Fei; Guo Chen; Yuqiang Feng (Inf. Technol. People, 2024)