Did You Know? A Rule-Based Approach to Finding Similar Questions on Online Health Forums. - Jianglei Han; Naveen Nandan; Aixin Sun (ICHI, 2015)

Mean Average Distance to Resolver: An Evaluation Metric for Ticket Routing in Expert Network. - Jianglei Han; Aixin Sun (ICSME, 2017)

Vertical Domain Text Classification: Towards Understanding IT Tickets Using Deep Neural Networks. - Jianglei Han; Mohammad Akbari (AAAI, 2018)

Towards Effective Extraction and Linking of Software Mentions from User-Generated Support Tickets. - Jianglei Han; Ka Hian Goh; Aixin Sun; Mohammad Akbari 001 (CIKM, 2018)

DeepRouting: A Deep Neural Network Approach for Ticket Routing in Expert Network. - Jianglei Han; Aixin Sun (SCC, 2020)

UFTR: A Unified Framework for Ticket Routing. - Jianglei Han; Jing Li 034; Aixin Sun (CoRR, 2020)

Mining software support tickets for assistive routing - Jianglei Han (2020)

A Survey on Deep Learning for Named Entity Recognition. - Jing Li 034; Aixin Sun; Jianglei Han; Chenliang Li (IEEE Trans. Knowl. Data Eng., 2022)

A Survey on Deep Learning for Named Entity Recognition : Extended Abstract. - Jing Li 034; Aixin Sun; Jianglei Han; Chenliang Li (ICDE, 2023)