Understanding the AI-intervened User Interfaces of Online Health Consultation Platforms. - Lanyun Zhang; Jiani Zhan; Jingyi Yang; Verena Wai Wan Kwok (MobileHCI (Companion), 2023)

Designing and Evaluating Online Health Consultation Interfaces: A Perspective of Physician-Patient Power Asymmetry. - Lanyun Zhang; Jiani Zhan; Verena Wai Wan Kwok; Yanbin Wang (IEEE Access, 2024)