An improved method of studying user-system interaction by combining transaction log analysis and protocol analysis. - Jillian R. Griffiths; Richard J. Hartley; Jonathan P. Willson (Inf. Res., 2002)

Evaluation of the JISC Information Environment: student perceptions of services. - Jillian R. Griffiths (Inf. Res., 2003)

Task dimensions of user evaluations of information retrieval systems. - Frances C. Johnson; Jillian R. Griffiths; Richard J. Hartley (Inf. Res., 2003)

Student Searching Behavior and the Web: Use of Academic Resources and Google. - Jillian R. Griffiths; Peter Brophy (Libr. Trends, 2005)

User satisfaction as a measure of system performance. - Jillian R. Griffiths; Frances C. Johnson; Richard J. Hartley (J. Libr. Inf. Sci., 2007)

The DiSCmap Project: Overview and First Results. - Duncan Birrell; Milena Dobreva; Gordon Dunsire; Jillian R. Griffiths; Richard J. Hartley; Kathleen Menzies (ECDL, 2009)

Hidden gems? The cultural contribution of independent libraries in the United Kingdom and the United States. - Kirsten Loach; Jennifer E. Rowley; Jillian R. Griffiths (J. Libr. Inf. Sci., 2020)

A Novel Pandemic Delivery Pattern for a New Digital User Experience Degree Apprenticeship. - Kimberly Anne Sheen; Jillian R. Griffiths; Derren Wilson; Stuart Cunningham 001 (AHFE (18), 2021)