Validating vehicle routing zone construction using Monte Carlo simulation. - Jonathan F. Bard; Ahmad I. Jarrah; Jing Zan (Eur. J. Oper. Res., 2010)

Asymptotically optimal staffing of service systems with joint QoS constraints. - Jing Zan; John J. Hasenbein; David P. Morton (Queueing Syst. Theory Appl., 2014)

Staffing call centers under arrival-rate uncertainty with Bayesian updates. - Jing Zan; John J. Hasenbein; David P. Morton; Vijay Mehrotra (Oper. Res. Lett., 2018)