Shing: A Conversational Agent to Alert Customers of Suspected Online-payment Fraud with Empathetical Communication Skills. - Jingya Guo; Jiajing Guo; Changyuan Yang; Yanjing Wu; Lingyun Sun (CHI, 2021)

Designing the Conversational Agent: Asking Follow-up Questions for Information Elicitation. - Jiaxiong Hu; Jingya Guo; Ningjing Tang; Xiaojuan Ma; Yuan Yao; Changyuan Yang; Yingqing Xu (Proc. ACM Hum. Comput. Interact., 2024)