Benchmarking Municipal E-Government Services: A Bottom-Up Methodology and Pilot Results. - Joan Batlle-Montserrat; Josep Blat; Ernest Abadal (Int. J. Electron. Gov. Res., 2014)

Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking. - Joan Batlle-Montserrat; Josep Blat; Ernest Abadal (Inf. Polity, 2016)