How Does Enterprise Social Media Help Retail Employees Innovate? - Joanne F. Patroni; Jan Recker; Frederik von Briel (ECIS, 2015)

Do retailers leverage consumer social media content for innovation? An exploratory study. - Joanne F. Patroni; Frederik von Briel; Jan Recker (ACIS, 2016)

How Enterprise Social Media Can Facilitate Innovation. - Joanne F. Patroni; Frederik von Briel; Jan Recker (IT Prof., 2016)

Unpacking the social media-driven innovation capability: How consumer conversations turn into organizational innovations. - Joanne F. Patroni; Frederik von Briel; Jan Recker (Inf. Manag., 2022)