Towards and Agile Service System for a Global Call Center. - Isaac K. Cheng; Vikas Krishna; Neil H. Boyette; Joel Bethea (BPSC, 2007)

A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework. - Isaac K. Cheng; Neil H. Boyette; Joel Bethea; Vikas Krishna (ICSOC, 2007)