A Business Intelligence Solution for Assessing Customer Interaction, Cross-Selling, and Customization in a Customer intimacy Context. - François Habryn; Johannes Kunze von Bischhoffshausen; Gerhard Satzger (ECIS, 2012)

Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts. - Johannes Kunze von Bischhoffshausen; Jeffrey T. Becker (IESS, 2013)

Service System Analytics: Cost Prediction. - Wolfgang Seiringer; Jorge Cardoso 001; Johannes Kunze von Bischhoffshausen (PRO-VE, 2013)

A business intelligence system for capturing B2B relationships by combining mining ofoperational data and questionnaire-based assessments. - Johannes Kunze von Bischhoffshausen; François Habryn; Hansjörg Fromm; Dorothea Wieczorek (MKWI, 2014)

Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales Perspective. - Heiko Felber; Johannes Kunze von Bischhoffshausen (IESS, 2015)

Towards an IT-Based Coordination Platform for the German Emergency Medical Service System. - Melanie Reuter-Oppermann; Johannes Kunze von Bischhoffshausen; Peter Hottum (IESS, 2015)

An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics. - Johannes Kunze von Bischhoffshausen; Markus Paatsch; Melanie Reuter; Gerhard Satzger; Hansjörg Fromm (CBI (1), 2015)

Service Science Textbooks: Opportunities of an Interdisciplinary Approach. - Johannes Kunze von Bischhoffshausen; Peter Hottum; Ronny Schüritz (IESS, 2016)

Field Service Technician Management 4.0. - Michael Vössing; Johannes Kunze von Bischhoffshausen (OR, 2016)

How to Cultivate Analytics Capabilities within an Organization? - Design and Types of Analytics Competency Centers. - Ronny Schüritz; Ella Brand; Gerhard Satzger; Johannes Kunze von Bischhoffshausen (ECIS, 2017)

Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses. - Dominik Martin; Niklas Kühl 001; Johannes Kunze von Bischhoffshausen (Smart Service Management, 2020)

System-Wide Learning in Cyber-Physical Service Systems: A Research Agenda. - Dominik Martin; Niklas Kühl 001; Johannes Kunze von Bischhoffshausen; Gerhard Satzger (DESRIST, 2020)

Deep Learning Strategies for Industrial Surface Defect Detection Systems. - Dominik Martin; Simon Heinzel; Johannes Kunze von Bischhoffshausen; Niklas Kühl 001 (HICSS, 2022)