"F*** You!" - An Investigation of Humanness, Frustration, and Aggression in Conversational Agent Communication. - Johannes Riquel; Alfred Benedikt Brendel; Fabian Hildebrandt; Maike Greve; Alan R. Dennis (ICIS, 2021)

"Even the Wisest Machine Makes Errors" - An Experimental Investigation of Human-like Designed and Flawed Conversational Agents. - Johannes Riquel; Alfred Benedikt Brendel; Fabian Hildebrandt; Maike Greve; Lutz M. Kolbe (ICIS, 2021)

Meet Your New Colle(AI)Gue - Exploring the Impact of Human-AI Interaction Designs on User Performance. - Marvin Braun; Maike Greve; Johannes Riquel; Alfred Benedikt Brendel; Lutz M. Kolbe (ECIS, 2022)

Let's Get Physic(AI)l - Transforming AI-Requirements of Healthcare into Design Principles. - Marvin Braun; Christine Harnischmacher; Henrik Lechte; Johannes Riquel (ECIS, 2022)

"Is it COVID or a Cold?" An Investigation of the Role of Social Presence, Trust, and Persuasiveness for Users' Intention to Comply with COVID-19 Chatbots. - Alfred Benedikt Brendel; Maike Greve; Johannes Riquel; Martin Böhme; R. Stefan Greulich (ECIS, 2022)

On the design of service interaction with conversational agents: understanding users' affective, cognitive, and behavioral responses to imperfections. - Johannes Riquel (Cuvillier Verlag, 2022)

Conversational Agents in Service Context: Towards a Classification of Human-like Design Expectations. - Fabian Hildebrandt; Sascha Lichtenberg; Alfred Benedikt Brendel; Johannes Riquel; David Dechant; Fabian Bönig (AMCIS, 2023)

The Paradoxical Role of Humanness in Aggression Toward Conversational Agents. - Alfred Benedikt Brendel; Fabian Hildebrandt; Alan R. Dennis; Johannes Riquel (J. Manag. Inf. Syst., 2023)