Configuring Retail Fulfillment Processes for Omni-Channel Customer Steering. - Johannes Wollenburg; Andreas Holzapfel; Alexander H. Hübner; Heinrich Kuhn (Int. J. Electron. Commer., 2018)

Omni-channel customer management processes in retail: An exploratory study on fulfillment-related options. - Johannes Wollenburg; Andreas Holzapfel; Alexander H. Hübner (Logist. Res., 2019)

The role of packaging in omni-channel fashion retail supply chains - How can packaging contribute to logistics efficiency? - Stephan L. K. Freichel; Johannes Wollenburg; Johannes K. Wörtge (Logist. Res., 2020)