The key to trust? signalling quality in the PKI market. - James Backhouse; Carol Hsu 001; John Baptista; Jimmy C. Tseng (ECIS, 2003)

Rating Certificate Authorities: a market approach to the Lemons problem. - James Backhouse; John Baptista; Carol Hsu 001 (AMCIS, 2004)

A question of trust. - James Backhouse; Carol Hsu 001; Jimmy C. Tseng; John Baptista (Commun. ACM, 2005)

Impact Of Intranets On Employee Perception And Behavior: A Case Study In A UK Bank. - John Baptista; James Backhouse; Ana Isabel Canhoto (ICIS, 2006)