The role of the user services representative in an academic computing environment. - John E. Bucher (SIGUCCS, 1980)

Telephone techniques for computer consulting. - John E. Bucher (SIGUCCS, 1981)

A study of organizational structures in academic computing centers. - John E. Bucher (SIGUCCS, 1982)

Burn out in user services. - John E. Bucher (SIGUCCS, 1984)

Setting the direction for administrative user services at the University of Kansas (a.k.a. The Information Center). - John E. Bucher; Chuck Nicholas (SIGUCCS, 1986)

Fortune cookie management for information technology support professionals. - John E. Bucher (SIGUCCS, 1997)

Library/Computing Center Mergers: The Shape of the Future, or an Evil Fad? - Bernard Hecker; John E. Bucher; Timothy J. Foley; David Lewis; John Supra; Carolyn Walters (SIGUCCS, 1998)

The way we were: twenty-five years of end user computing support in higher education. - John E. Bucher (SIGUCCS, 2002)