Patient Support using the World Wide Web. - John E. Lester; Deirdre Norris; Daniel B. Hoch (WebNet, 1999)

User Feedback in the Development of an Online Communication Tool for Patients and Providers. - Stephanie L. Prady; W. Waruingi; Deirdre Norris; John E. Lester; Daniel B. Hoch (AMIA, 2001)

Implementation Brief: Expanding the Guidelines for Electronic Communication with Patients: Application to a Specific Tool. - Stephanie L. Prady; Deirdre Norris; John E. Lester; Daniel B. Hoch (J. Am. Medical Informatics Assoc., 2001)

An Online Communication Tool Alters the Way Patients Find Information. - Stephanie L. Prady; Yolanda Finegan; John E. Lester; Lisa Daly; Daniel B. Hoch (AMIA, 2003)