The EURESCOM P610 Project: Providing a Framework, Architecture and Methodology for Multimedia Service Management. - Francis Nesbitt; Tom Counihan; John Hickie (IS&N, 1998)

PANI: Personal Agent for Network Intelligence. - David Kerr; Richard Evans; John Hickie; Donie O'Sullivan; Setana Mathews; James Kennedy (IS&N, 2000)