Recovering Resolutions for Application Maintenance Incidents. - Suman Roy 001; John-John Yeung Tack Yan; Navin Budhiraja; Aeran Lim (SCC, 2016)

Clustering and Labeling IT Maintenance Tickets. - Suman Roy 001; Durga Prasad Muni; John-John Yeung Tack Yan; Navin Budhiraja; Fabien Ceiler (ICSOC, 2016)