How people use softcopy documentation: a case study. - Davif G. Hendry; Blair Nonnecke; Tom Carey; John Mitterer; Rick Sobiesiak; Dov Lungu (CASCON, 1991)

A comparison of access methods for online documentation. - Dov Lungu; Tom Carey; John Mitterer; Blair Nonnecke (CASCON, 1992)

Prospects for active help in online documentation. - Tom Carey; Blair Nonnecke; John Mitterer (SIGDOC, 1992)