Development of an instrument measuring user satisfaction of the human-computer interface. - John P. Chin; Virginia A. Diehl; Kent L. Norman (CHI, 1988)

Personality Trait Attributions to Voice Mail User Interfaces. - John P. Chin (CHI Conference Companion, 1996)

The Telephony Customer Interface: Five Perspectives on Problems and Solutions. - John P. Chin; Gregory R. Tatchell (CHI Conference Companion, 1996)