Training and coordination for chat reference. Sponsored by SIG ED, SIG USE. - Jody Condit Fagan; Eileen Abels; John V. Richardson Jr.; Joanne Silverstein; Margaret Victoria Turqman; Ann K. Randall; Dania Bilal (ASIST, 2002)

User services for digital libraries. - Jeffrey Pomerantz; Christine L. Borgman; Maurita Peterson Holland; Gary Marchionini; John V. Richardson Jr. (ASIST, 2005)

Adoption of Web 2.0 in US academic libraries: a survey of ARL library websites. - Khalid Mahmood 004; John V. Richardson Jr. (Program, 2011)

"eBook Readers: User Satisfaction and Usability Issues". - John V. Richardson; Khalid Mahmood 004 (Libr. Hi Tech, 2012)

Impact of Web 2.0 technologies on academic libraries: a survey of ARL libraries. - Khalid Mahmood 004; John V. Richardson (Electron. Libr., 2013)