High performance computing: delivering valuable and valued services at colleges and universities. - Craig A. Stewart; Christopher S. Peebles; Mary Papakhian; John V. Samuel; David Hart; Stephen C. Simms (SIGUCCS, 2001)

Gauging IT support strategies: user needs then and now. - John V. Samuel; Christopher S. Peebles; Takuya Noguchi; Craig A. Stewart (SIGUCCS, 2002)

Higher quality for less: IT user surveys over the web. - John V. Samuel; Takuya Noguchi (SIGUCCS, 2005)

Increasing resources in times of budgetary constraints. - John V. Samuel; Kevin J. Wilhite (SIGUCCS, 2006)