Gaining customer knowledge through analytical CRM. - Mark Xu; John Walton (Ind. Manag. Data Syst., 2005)

Organizational culture and stakeholder power: a case study of postgraduate initiatives in e-government. - Frances Slack; John Walton (ICEGOV, 2008)

IS/IT Backsourcing - A Case of Outsourcing in Reverse? - Nick Butler; Frances Slack; John Walton (HICSS, 2011)