Process innovation capability in less-structured business processes: a systematic literature review. - Joklan Imelda Camelia Goni; Amy Van Looy (Bus. Process. Manag. J., 2022)

Towards a Measurement Instrument for Assessing Capabilities When Innovating Less-Structured Business Processes. - Joklan Imelda Camelia Goni; Amy Van Looy (Business Process Management Workshops, 2023)

Developing a framework for innovating less-structured business processes: a Delphi study. - Joklan Imelda Camelia Goni; Amy Van Looy (Inf. Syst. E Bus. Manag., 2024)