Quickly Finding Known Software Problems via Automated Symptom Matching. - Mark Brodie; Sheng Ma; Guy M. Lohman; Laurent Mignet; Natwar Modani; Mark Wilding; Jon Champlin; Peter Sohn (ICAC, 2005)

Automated Problem Determination using Call-Stack Matching. - Mark Brodie; Sheng Ma; Leonid Rachevsky; Jon Champlin (J. Netw. Syst. Manag., 2005)