Outsourcing & offshoring: impact on the user experience. - Liam Friedland; Jon Innes; Roman Longoria; Wayne Hom; Pradeep Henry; Richard Anderson 002 (CHI Extended Abstracts, 2005)

Defining the user experience function: innovation through organizational design. - Jon Innes (Interactions, 2007)

evolve, adapt, THRIVE! - Jon Innes (Interactions, 2010)

Managing global UX teams. - Jhilmil Jain; Catherine Courage; Jon Innes; Elizabeth F. Churchill; Arnie Lund; Daniel Rosenberg (CHI Extended Abstracts, 2011)

Why Enterprises Can't Innovate: Helping Companies Learn Design Thinking. - Jon Innes (HCI (9), 2011)