CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services. - Jonathan Burez; Dirk Van den Poel (Expert Syst. Appl., 2007)

Separating financial from commercial customer churn: A modeling step towards resolving the conflict between the sales and credit department. - Jonathan Burez; Dirk Van den Poel (Expert Syst. Appl., 2008)

Handling class imbalance in customer churn prediction. - Jonathan Burez; Dirk Van den Poel (Expert Syst. Appl., 2009)