Persona and issue analysis on tourism social media: a case study of Pirenópolis, Goiás, Brazil. - Gabriele De Sousa Araújo; Jonathan Oliveira Fernandez; Marcelino Silva da Silva; Fábio Manoel França Lobato (SBSI, 2024)

An Analysis of Brazilian Journalistic Coverage of Complaints Platforms. - Jonathan Oliveira Fernandez; Andrey S. Pontes; Solange O. Rezende; Antônio F. L. Jacob Junior; Fábio M. F. Lobato (WI/IAT, 2024)