Conversations Gone Awry: Detecting Early Signs of Conversational Failure. - Justine Zhang; Jonathan P. Chang; Cristian Danescu-Niculescu-Mizil; Lucas Dixon; Yiqing Hua; Dario Taraborelli; Nithum Thain (ACL (1), 2018)

Trouble on the Horizon: Forecasting the Derailment of Online Conversations as they Develop. - Jonathan P. Chang; Cristian Danescu-Niculescu-Mizil (EMNLP/IJCNLP (1), 2019)

Asking the Right Question: Inferring Advice-Seeking Intentions from Personal Narratives. - Liye Fu; Jonathan P. Chang; Cristian Danescu-Niculescu-Mizil (NAACL-HLT (1), 2019)

Trajectories of Blocked Community Members: Redemption, Recidivism and Departure. - Jonathan P. Chang; Cristian Danescu-Niculescu-Mizil (WWW, 2019)

ConvoKit: A Toolkit for the Analysis of Conversations. - Jonathan P. Chang; Caleb Chiam; Liye Fu; Andrew Z. Wang; Justine Zhang; Cristian Danescu-Niculescu-Mizil (SIGdial, 2020)

Don't Let Me Be Misunderstood: Comparing Intentions and Perceptions in Online Discussions. - Jonathan P. Chang; Justin Cheng; Cristian Danescu-Niculescu-Mizil (WWW, 2020)

Thread With Caution: Proactively Helping Users Assess and Deescalate Tension in Their Online Discussions. - Jonathan P. Chang; Charlotte Schluger; Cristian Danescu-Niculescu-Mizil (Proc. ACM Hum. Comput. Interact., 2022)

Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support. - Charlotte Schluger; Jonathan P. Chang; Cristian Danescu-Niculescu-Mizil; Karen Levy (Proc. ACM Hum. Comput. Interact., 2022)

Conversations Gone Awry, But Then? Evaluating Conversational Forecasting Models. - Son Quoc Tran; Tushaar Gangavarapu; Nicholas Chernogor; Jonathan P. Chang; Cristian Danescu-Niculescu-Mizil (CoRR, 2025)