Achieving Conditional Plans Through the Use of Classical Planning Algorithms. - Jony Teixeira de Melo; Carlos Roberto Lopes (IBERAMIA-SBIA, 2006)

Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service. - Henrique de Castro Neto; Rita Maria da Silva Julia; Elaine Ribeiro de Faria Paiva; André Carlos Ponce de Leon Ferreira de Carvalho; Anisio Pereira Santos Junior; Diansley Raphael Santos Peres; Etienne Silva Julia; Jony Teixeira de Melo; Umberto Maia Barcelos; Josiane Esteves de Assis (EPIA (2), 2019)